Texarkana Water Utilities
Current Service Interruptions
No Service Interruptions
We provide services vital to the health and safety of Texarkana citizens and our customers, the City's efforts toward economic development, environmental protection, and enhancement of quality of life. These services include water supply, treatment, and distribution; and wastewater collection and treatment.
We strive to provide excellent response to the needs of our customers at a fair and reasonable cost through our operations, customer service, maintenance, and support functions. Our products consistently meet higher quality standards than those set by local, state and federal regulatory agencies.
Looking toward the future - We realize that the systems we operate and maintain must meet the needs of future generations, and we plan our efforts accordingly. Our programs are focused on meeting future needs in the most cost-effective manner. Because we function in a world where technology and regulations are constantly changing, we realize that we can be effective only to the degree that we are open to new ideas and challenges.
Fee AdjustmentEffective 10/1/19, all Texas customers will notice a new Regional Water Treatment Plant Fee on the bill. The fee was approved by Texas City Hall for construction of the new water treatment plant for Riverbend. The fee is $1.50 per 1,000 gallons.
High Call Volume
We are experiencing a high volume of calls regarding cycle 3 bills that are due October 7th. There was a billing error due to a software template issue in which the September payments were credited against the October bill. The correct amount is on the back of the bill. The error has been resolved.
Did you know? Texarkana Water Utilities now offers text alerts. Text TWTR to 67332 to enroll in alerts. Your cell phone number must be listed as primary on your account to enroll. If you need to update or add your phone number, you may go to our website www.txkusa.org/twu and click on the Pay My Bill/Manage My Account tab to sign into the customer web portal, email firstname.lastname@example.org or call customer service at 903-798-3800.
Already signed up for text alerts? We also offer payments via text. You must have a saved payment method on file for your account, if not you may login and select "I want to manage my saved payment methods". A convenience fee will apply for each transaction.
Messaging and data rates for your phone carrier may apply.
Please take advantage of the new features we offer. In the event you discover an error with your billing statement, please contact customer service immediately.
FREE for Texarkana, Texas Residents
An alternative way for residents to get rid of their own bulk waste is by taking it to the New Boston, Texas Landfill. There is NO disposal fee for Texarkana residents for regular household waste (sofas, washer, dryers, etc.). Proof of residency is required by bringing a current water bill and driver's license. PLEASE NOTE: Construction and remodel debris will not qualify for free disposal and will be charged on a per ton basis.
For questions regarding this service, please call the Landfill.
New Boston Landfill
1030 West U.S. Highway 82
New Boston, Texas 75570
FY 2020 TWU Texas Annual BudgetTexarkana Water Utilities Annual Budget – FY 2020
2018 Annual Drinking Water Quality Report (Consumer Confidence Report)
Let's tackle grease in the kitchen
Control of grease in the kitchen (proper disposal of grease) prevents clogged drains, which are costly to the customer. It also prevents clogged sewer lines, which increase the city's maintenance costs. Grease is the number one cause of sanitary sewer overflows. Sanitary sewer overflows are unsightly, unsanitary and unlawful. They may result in fines to the city.
Let's Tackle the Grease in This Kitchen! English (.pdf)
¡Ataquemos a la Grasa en Esta Cocina! En Español (.pdf)
SECONDS COUNT IN AN EMERGENCY!
The Cities of Texarkana, Bowie County, and Miller County have instituted the CodeRED Emergency Notification System - an ultra high-speed telephone communication service for emergency notifications. This system allows us to telephone all or targeted areas of the city or county in case of an emergency situation that requires immediate action (such as a boil-water notice, missing child or evacuation notices). The system is capable of dialing 60,000 phone numbers per hour. It then delivers our recorded message to a live person or an answering machine, making three attempts to connect to any number.THIS SYSTEM WILL ONLY BE USED FOR EMERGENCY PURPOSES.