Texarkana Water Utilities

Current Service Interruptions

No Service Interruptions

We provide services vital to the health and safety of Texarkana citizens and our customers, the City's efforts toward economic development, environmental protection, and enhancement of quality of life. These services include water supply, treatment, and distribution; and wastewater collection and treatment.

We strive to provide excellent response to the needs of our customers at a fair and reasonable cost through our operations, customer service, maintenance, and support functions. Our products consistently meet higher quality standards than those set by local, state and federal regulatory agencies.

Looking toward the future - We realize that the systems we operate and maintain must meet the needs of future generations, and we plan our efforts accordingly. Our programs are focused on meeting future needs in the most cost-effective manner. Because we function in a world where technology and regulations are constantly changing, we realize that we can be effective only to the degree that we are open to new ideas and challenges.

Boil Water Notice for Community Public Water Systems December 1, 2020 -- RESCINDED

Boil Notice Lifted.

The area impacted is Wood Ridge Drive. See the attached map.

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On Tuesday, December 1, 2020, the Texas Commission on Environmental Quality required the City of Texarkana, Texas public water system, ID 0190004, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of Wednesday, December 2, 2020. The loss of water occurred due to a water line break on Wood Ridge Drive.

If you have questions concerning this matter, you may contact Rick Barton or Robert Bean, Texarkana Water Utilities, at (903) 798 3850. If these individuals are unavailable, someone at this number will be able to answer your questions. If for any reason you cannot reach the number above, you may call (903) 277 0859 or (903) 277 1206 at any time.


Holiday Closings

We will be closed in observance of Christmas Wednesday, December 23rd through Friday, December 25th and will reopen Monday, December 28th for our normal business hours.


Reinstatement of Late Penalties and Disconnects

Texarkana Water Utilities will resume utility disconnects and penalties for late payments effective Monday, August 24 for the residents of Texarkana, Arkansas and Tuesday, September 1st for the residents of Texarkana, Texas, except for customers who have been laid off or put on reduced hours due to COVID-19. To qualify for a temporary exemption, a letter from their employer will be required to verify the customer’s status.

Please Note Recent Changes:

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Texarkana Water Utilities will resume utility disconnects and penalties for late payments effective Monday, August 24 for the residents of Texarkana, Arkansas and Tuesday, September 1st for the residents of Texarkana, Texas, except for customers who have been laid off or put on reduced hours due to COVID-19. To qualify for a temporary exemption, a letter from their employer will be required to verify the customer’s status.

Texarkana Water Utilities announced in March that disconnections and late penalties were suspended but as with many other municipal utilities the grace period is over. No penalties were assessed for past-due amounts from March through the end of July/August respectively, and payment plans of up to six months are available for accounts in arrears. Customers will need to pay the current bill and a portion of the past-due amount that is acceptable with the customer.

Payment options available to customers include auto draft, online payments, pay by phone, mail, payment drop box and drive-thru at 801 Wood Street. Please contact Customer Service customerservice@txkusa.org or call 903-798-3800 for assistance. We encourage customers to contact Customer Service by email to by-pass phone congestion during times of high call volume.

The Customer Service lobby at 801 Wood Street is limited to 2 customers at a time until further notice


COMPOST AND WOODCHIPS

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Please Note New Arrangements: Customers will not go to the main Pollution Control building to pay and/or pick up the bags of woodchips/compost. A trailer has been set up in front of the green waste drop off area. Signage will direct customers from South State Line to the trailer. A window on the trailer will serve as the drive-thru window, where customers pay for compost/woodchips. The customers will be asked to proceed to the compost site and remain in their vehicle. The employee working in the trailer will radio the compost site and let them know what the customer purchased i.e. quantity, loose/bags.

Hours of Operations are Monday through Saturday, 8:00 am to 5:00 pm. Closed on designated holidays.


Attention: Coronavirus Cleaning? Don't flush Disinfectant Wipes

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State water regulators this week reminded individuals to throw away items such as disinfecting wipes and paper towels in the trash. Nylon wipes and paper towels are stronger than toilet paper and do not break down in the same fashion. Flushing wipes, paper towels and similar products down toilets will clog sewers and cause backups and overflows at wastewater lift stations, creating an additional public health risk in the midst of the coronavirus pandemic. Even wipes labeled flushable will clog pipes and interfere with sewage collection. When these items are flushed, they will cause problems either in your sewer service line or the municipal sewer system resulting in clogs, wreaking havoc on sewer system pumps, and causing sewer backups for you or your neighbors. Only toilet tissue is designed to safely break down in the sanitary sewer system without interfering with proper sewer system operation. Help prevent blockages and overflows by keeping paper towels, baby wipes, “flushable” wipes and disinfecting wipes out of the sewer system.


Fee Adjustment

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Effective 10/1/19, all Texas customers will notice a new Regional Water Treatment Plant Fee on the bill. The fee was approved by Texas City Hall for construction of the new water treatment plant for Riverbend. The fee is $1.50 per 1,000 gallons.


Texarkana Water Utilities Offers Text Alerts

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Did you know? Texarkana Water Utilities now offers text alerts. Text TWTR to 67332 to enroll in alerts. Your cell phone number must be listed as primary on your account to enroll. If you need to update or add your phone number, you may go to our website www.txkusa.org/twu and click on the Pay My Bill/Manage My Account tab to sign into the customer web portal, email customerservice@txkusa.org or call customer service at 903-798-3800.

Already signed up for text alerts? We also offer payments via text. You must have a saved payment method on file for your account, if not you may login and select "I want to manage my saved payment methods". A convenience fee will apply for each transaction.

Messaging and data rates for your phone carrier may apply.

Please take advantage of the new features we offer. In the event you discover an error with your billing statement, please contact customer service immediately.


FREE for Texarkana, Texas Residents

An alternative way for residents to get rid of their own bulk waste is by taking it to the New Boston, Texas Landfill. There is NO disposal fee for Texarkana residents for regular household waste (sofas, washer, dryers, etc.). Proof of residency is required by bringing a current water bill and driver's license. PLEASE NOTE: Construction and remodel debris will not qualify for free disposal and will be charged on a per ton basis.

For questions regarding this service, please call the Landfill.
New Boston Landfill
1030 West U.S. Highway 82
New Boston, Texas 75570
Phone: 903-628-6595


FY 2021 TWU Budget DRAFT

Texarkana Water Utilities Annual Budget FY 2021 - DRAFT

FY 2020 TWU Texas Annual Budget

Texarkana Water Utilities Annual Budget – FY 2020


2019 Annual Drinking Water Quality Report (Consumer Confidence Report)

View the 2019 Annual Drinking Water Quality Report (requires Adobe Reader)


Let's tackle grease in the kitchen

Control of grease in the kitchen (proper disposal of grease) prevents clogged drains, which are costly to the customer. It also prevents clogged sewer lines, which increase the city's maintenance costs. Grease is the number one cause of sanitary sewer overflows. Sanitary sewer overflows are unsightly, unsanitary and unlawful. They may result in fines to the city.


Let's Tackle the Grease in This Kitchen! English (.pdf)
¡Ataquemos a la Grasa en Esta Cocina! En Español (.pdf)


SECONDS COUNT IN AN EMERGENCY!

Code Red - Seconds count in an emergency. Sign up now!

The Cities of Texarkana, Bowie County, and Miller County have instituted the CodeRED Emergency Notification System - an ultra high-speed telephone communication service for emergency notifications. This system allows us to telephone all or targeted areas of the city or county in case of an emergency situation that requires immediate action (such as a boil-water notice, missing child or evacuation notices). The system is capable of dialing 60,000 phone numbers per hour. It then delivers our recorded message to a live person or an answering machine, making three attempts to connect to any number.

THIS SYSTEM WILL ONLY BE USED FOR EMERGENCY PURPOSES.